Shipping + Returns

Our Shipping Process:

We package and ship your order as soon as possible. We start working on your order immediately, so we are unable to make any changes or modifications to an order after it has been placed.

Orders are subject to verification and approval before shipping and may take several days to process. We only ship packages during the business week and do not ship on Saturdays, Sundays or holidays. While we will do all we can to ensure your order is delivered on time, dormcy.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc. You will be charged when your order, or a portion of your order, has shipped.

You will only be charged for the items that are shipped, along with applicable shipping and tax rates. Once your order has shipped, you will receive a Shipping Confirmation email.

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Shipping Rates & Delivery:

After your payment is verified, it may take up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 12 am EST will not be shipped out until the next business day. If you order after 9 am EST on a Friday, your order will likely be shipped out on the following Monday. Please refer to the chart below for rates/times. 
 

Track Your Order:

To track your order, please check the email that you used to place an order. You will be sent an email with your tracking number once your order has shipped showing the location of your package.  

United States Shipping Rates & Delivery:

North America, USPS, Free Shipping on all Orders over $25. $3.95 on all orders below $25. 

Shipping will take 3-5 days on certain items and up to 4-10 days on other items. To check the shipping time frame for your items, refer to the information on the product page under section "Shipping & Returns." 

Canadian Shipping Rates & Delivery:

Canadian Post, $7.95 on all Canadian Orders. 

Shipping will take approximately 10-22 days on all items. To check the shipping time frame for your items, refer to the information on the product page under section "Shipping & Returns."

International Shipping Rates & Delivery:

International Shipping, Free Shipping on all Orders over $25. $3.95 on all orders below $25. 

Shipping will take 10-22 days on all items. To check the shipping time frame for your items, refer to the information on the product page under section "Shipping & Returns." 

Return Policy:

We want you to fall in love with your order. That is why we have a 100% money back guarantee if you are not satisfied with your order up to 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be eligible for a return or exchange. 
Any item that is returned more than 30 days after delivery will not be eligible for a return or exchange. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@dormcy.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@dormcy.com.

To return your product, contact us support@dormcy.com and we will send you an address to return your product to. 


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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